FAQs — International Money Transfer Questions | QQPay

Question 1

How do I register for a QQPay account?

Accepted Answer

Simply visit our website and click "Open a Free Account". Fill in your personal details, verify your identity with a valid ID document, and you're ready to start sending money internationally.

Question 2

How long does my transfer take?

Accepted Answer

Most transfers are completed in real-time or within a few hours. Transfer times may vary depending on the destination country, receiving bank, and local banking hours. We will notify you once your transfer has been sent.

Question 3

What are the fees for sending money?

Accepted Answer

QQPay offers competitive, transparent pricing with no hidden fees. Our fee structure depends on the destination country and transfer amount. You will always see the exact fee and exchange rate before confirming your transfer.

Question 4

Which countries can I send money to?

Accepted Answer

QQPay supports transfers to 100+ countries across Southeast Asia, South Asia, East Asia, Europe, North America, and Australia. Check our Send Money page for the full list of supported destinations.

Question 5

Is QQPay licenced and regulated?

Accepted Answer

Yes. QQ Pay Sdn Bhd is licenced by Bank Negara Malaysia (BNM) with MSB Licence Number 00498. QQ Pay Pte Ltd is licenced by the Monetary Authority of Singapore (MAS) with License PS20200534.

Question 6

What is the maximum transfer limit?

Accepted Answer

Transfer limits vary based on your account verification level and the destination country. Individual accounts can transfer up to MYR 50,000 per transaction. Business accounts have higher limits. Contact us for details.

Question 7

How do I track my transfer?

Accepted Answer

Once your transfer is initiated, you will receive an email confirmation with a tracking reference. You can also log in to your QQPay account to check the real-time status of your transfer.

Question 8

What documents do I need to verify my account?

Accepted Answer

For individual accounts: a valid government-issued ID (passport or national ID) and proof of address. For business accounts: company registration documents, director IDs, and proof of business address.

Question 9

Can businesses use QQPay?

Accepted Answer

Absolutely. QQPay offers dedicated business accounts with higher transfer limits, bulk payment capabilities, API integration, and dedicated account management. We serve SMEs, fintech companies, airlines, telcos, and more.

Question 10

Why Does QQPay Ask for Detailed Business Documents During Onboarding?

Accepted Answer

If you are signing up for a business account, QQPay requests official business documentation (such as corporate registration certificates, proof of business address, ownership structure, and identity verification for ultimate beneficial owners) for three key reasons: 1. Mandatory Regulatory Compliance: Global regulators (MAS, BNM, AUSTRAC, FINTRAC, FMA) mandate strict Know Your Business (KYB) and Know Your Customer (KYC) standards. We are required by law to verify the legal identity and structure of every corporate entity onboarded.2. Combating Financial Crime & Money Laundering: Detailed onboarding checks prevent our global rails from being misused for money laundering, terrorism financing, or fraudulent trade practices.3. Ecosystem Protection: Verifying that your business is legitimate protects everyone in the network—including your vendors, suppliers, and buyers—from imposters and fraudulent transactions.  By maintaining rigorous onboarding standards, QQPay ensures that your business operates within a reliable, legally protected, and compliant financial network.

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